First published in the Australian Financial Review on November 16th 2015 There is a significant opportunity for brands to use their assets and shift their focus to customer experience, diverting less of their budgets to paid media, Sonder Communications founder Jonathan Hopkins says. Depending on the size...
According to PWC’s annual Entertainment and Media Outlook report, one in four Australian marketers are now investing between 20 and 30 per cent of their marketing budgets “building and maintaining their own channels”. The report’s editor, Megan Brownlow, said businesses are becoming advertising and media...
At Coca-Cola it was constantly reinforced that the pack, the bottle, is the primary symbol of the brand. It's the thing that lands in the hands of drinkers. It's the deliverer of the most powerful consumer engagement, the primary touch point. Both revered and valued. Today,...
This article talks about the convergence of paid, owned and earned media and the importance of content in elevating a brand interaction beyond a transaction to a valued experience. It gives the example of Marriot Hotels who wanted to move from being “just a hotel...
Outdoor adventure brand Patagonia have got behind real causes in a powerful demonstration of a brand living and breathing its purpose and standing for something meaningful to real communities. Their involvement is incredibly subtle but completely authentic – beautifully walking the tightrope of branded content...
The man behind Converse’s marketing Geoff Cottrill explains the thinking eloquently; "Your job as a marketer is to understand your brand, its position in the marketplace, what differentiates you from your competitors, and then serve those consumers. The idea was not to borrow equity, …we...
Your proprietary audience is made up of parts, or segments of people. They have different motivations for being there, different buying habits, and are in need of different information. In his book Audience, Jeffrey Rohrs labels these segments seekers, amplifiers and joiners. All these audiences...
AmEx are taking advantage of their vast customer data resource to generate relevant, valued and personalised offers to generate increases in customer loyalty and acquisition. Julia Nestor, VP of brands, rewards and digital commerce at American Express said, “Compared to other marketing campaigns we run -...
Ad blocking apps like Purify and Adblocker have instantly become the most downloaded apps on Apple’s iPhone new operating system IOS9. This behaviour reflects a growing trend of consumers rejecting advertisers intruding on their content experiences (ad blocking penetration in Australia is currently at 19%...
Despite the rise and rise of e-commerce, a surprising 90% of consumer purchases are still made in good old-fashioned bricks & mortar stores. However, we also know there are multiple digital touchpoints that customers will journey through before they arrive at those store doors. To...